FAQS

Aura Fashion – Frequently Asked Questions (FAQs)

1. Orders & Payments

Q: How can I place an order?
A: Simply browse our collections, choose the products you like, select the size/quantity, and click Add to Cart. Then proceed to checkout and complete your payment.

Q: What payment methods do you accept?
A: We accept bank transfers, JazzCash, EasyPaisa, and online card payments through Shopify’s secure gateway.

Q: Can I cancel or modify my order?
A: Yes! Orders can be canceled or modified before shipping. Please contact us immediately via WhatsApp (0309 1100089) for assistance.

2. Shipping & Delivery

Q: Do you deliver all over Pakistan?
A: Yes, we deliver nationwide.

Q: How long does delivery take?
A: Delivery usually takes 3–7 business days depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via WhatsApp or email.

3. Products & Sizes

Q: How do I know my size?
A: Each product page includes a size guide. Measure yourself and match it with the chart for best fit.

Q: Are your products authentic and high-quality?
A: Absolutely! We carefully select every item for quality, durability, and style.

Q: Will new products be added?
A: Yes! We constantly update our collections with clothes, bags, belts, jackets, and soon shoes, kidswear, and lifestyle products.

4. Returns & Exchanges

Q: Can I return or exchange a product?
A: Yes. Returns and exchanges are accepted within 7 days of delivery for unused items in original packaging.

Q: How do I return a product?
A: Contact us via WhatsApp (0309 1100089) with your order details. Our team will guide you through the process.

Q: When will I get my refund?
A: Refunds are processed within 5–7 business days after we receive your returned item.

5. Customer Support

Q: How can I contact Aura Fashion?
A: You can reach us anytime via WhatsApp (0309 1100089) or email (support@aurafashion.com).

Q: What are your working hours?
A: Our team is available Monday to Saturday, 9 AM – 7 PM.

6. Privacy & Security

Q: Is my personal information safe?
A: Yes. Aura Fashion runs on Shopify, supported by Expandify Consultant (SMC) Pvt. Ltd., and we handle your personal data securely and only to improve your shopping experience.

Q: Do you share my information with anyone?
A: No. We never sell or share your personal information with third parties.

7. Other Questions

Q: Can I collaborate with Aura Fashion?
A: Yes! We welcome business partnerships, influencer collaborations, and brand collaborations. Contact us via WhatsApp to discuss opportunities.

Q: Do you have physical stores?
A: Currently, we are an online store. All products are available through our website.