Customer Service

  • Contact Information

    • WhatsApp: 0309 1100089 (fastest way to reach us)

    • Email: support@aurafashion.com

    • Support Hours: Monday to Saturday, 9 AM – 7 PM

  • Orders & Payments

    • How to place an order

    • Accepted payment methods: Bank transfer, JazzCash, EasyPaisa, online card payments

    • Order modification or cancellation before shipping

  • Shipping & Delivery

    • Nationwide delivery across Pakistan

    • Estimated delivery time: 3–7 business days

    • Order tracking via WhatsApp or email

  • Returns & Exchanges

    • Return/exchange policy: Within 7 days of delivery, unused and in original packaging

    • How to initiate a return/exchange

    • Refund timeline: 5–7 business days after receiving returned item

  • Products & Size Support

    • Size guides for accurate fit

    • Quality assurance for all products

    • Regularly updated collections: clothes, bags, belts, jackets, and upcoming shoes, kidswear, and lifestyle products

  • Privacy & Security

    • Safe handling of personal information

    • Operates on Shopify, supported by Expandify Consultant (SMC) Pvt. Ltd.

    • No sharing or selling of customer data

  • Business & Collaboration

    • Partnerships, influencer collaborations, and brand opportunities

    • Contact via WhatsApp for inquiries

  • Customer Support Commitment

    • Quick, friendly, and professional assistance

    • Always available for questions, complaints, and guidance